Privacy Policy
Last Updated: 15 September 2026
At 20Hz, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how 20Hz collects, uses and protects information you provide when you visit our website, contact us, or submit an enquiry for our services.
20Hz operates across live performances, music education, recording and creative production, including 20Hz Live, 20Hz Academy, 20Hz Studio and 20Hz Productions.
1. Information We Collect
Depending on the enquiry you submit, we may collect:
- Your name
- Phone number
- Event date
- City or venue
- Learning mode
- Instrument or course preference
- Studio session type
- Preferred studio date
- Company name
- Production service required
- Message or other information you voluntarily provide
We collect only the information needed to respond to your enquiry and provide the relevant service.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiry
- Contact you about your requested service
- Check availability for events or studio sessions
- Discuss Academy enrolment
- Understand your production requirements
- Provide quotations or service information
- Coordinate bookings and follow-up communication
- Improve our website and enquiry experience
We do not use your enquiry information for unrelated purposes without an appropriate basis or permission where required by applicable law.
3. How We Contact You
When you submit an enquiry, you provide your phone number so that the 20Hz team can contact you regarding that enquiry.
Depending on your enquiry, communication may take place by phone, WhatsApp or other appropriate communication channels.
4. Sharing of Information
We do not sell your personal information.
We may share information with people or service providers who reasonably need it to help us respond to or fulfil your enquiry, operate our website, or provide related technical services.
Any such sharing will be limited to what is reasonably necessary for the relevant purpose.
5. Data Security
We take reasonable measures to protect the personal information submitted through our website against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Data Retention
We retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining business records and meeting applicable legal requirements.
7. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to request information about its processing, correction or deletion, or withdraw consent where applicable.
To make a privacy-related request, contact us using the details below.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.
Where required, appropriate consent or controls will be provided.
9. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
20Hz is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children's Information
20Hz Academy may provide music-learning opportunities for children and young learners.
Where an enquiry concerns a child, the parent or legal guardian should provide the enquiry information where appropriate.
We do not knowingly use children’s personal information for unrelated purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
12. Contact Us
For questions, requests or concerns regarding this Privacy Policy, contact:
20Hz
[Legal Entity Name]
[Business Address]
Email: [Privacy / Official Email]
Phone: [Official Phone Number]